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The mediator will set the matter down for mediation to be conducted, usually in the State or Territory in which the franchised business is based.

If the franchise agreement was entered into before 1 January 2015 you may need to consult your Franchise Agreement to determine if any location for the conduct of the mediation has been specified.

Increasingly video conferencing is used to bring the parties together for preliminary discussions and it can be used where parties are interstate of international and the parties agree to use it for the mediation.